Charlotte Tilbury - Selfridges Oxford Street

Reviews

• MR

  M R

  May 4, 2026
  5.0
  Thanks Sara for the gorgeous makeover!
• SS

  Stella Sheppard

  Apr 25, 2026
  5.0
  I am very new to make up and was very anxious about going into the store and trying to find something that would suit me. I had an amazing member of staff, called Francis, help out and make me feel extremely welcome and calmed my anxiety. His ability to teach me the basics of makeup and his own tips and tricks, in a way I was able to understand, was extremely helpful and didn’t make me feel like a nuisance at all. I will definitely be returning to purchase more makeup products, hopefully he will be there to yet again provide me excellent customer service!
• SL

  Sophia L

  Apr 18, 2026
  5.0
  Francis was so attentive and understanding, one of the best customer service experiences I’ve had! Really took the time to help me pick products best suited to me and I will most definitely be returning! Thank you Francis ❤️
• JC

  Joyce Celajes

  Apr 15, 2026
  2.0
  Unfortunately, my experience at the Charlotte Tilbury counter in Selfridges has been inconsistent and disappointing. My first visit was lovely because the staff member who assisted me was warm, funny, and welcoming. However, on my second visit, despite spending nearly £200, the staff member was noticeably ungenerous with samples/freebies compared to my experience at the Covent Garden store, where I spent less (£160) yet received several sachet samples and 2 perfume testers, and the staff there were much friendlier. On my third visit, I returned to Selfridges to return an item, only to be told they do not accept returns, which was frustrating because I have successfully returned an item before at the Covent Garden branch without issue. The staff also came across as rather rude and unhelpful, so I ended up exchanging the item instead. To make matters worse, when I checked the exchanged product later, I noticed the lid was scratched. Overall, I felt let down by the customer service at Selfridges compared to the much better experience I’ve had at Charlotte Tilbury Covent Garden.
• PB

  Pooja Bhattia

  Apr 11, 2026
  5.0
  I was so impressed by the staff at CT at Selfridges. I was attended by Dami who took it upon herself to find me the right shade for a concealer. She went all out and ensured I am satisfied. I was also impressed by Louisa, who collaborated with Dami to help identify the right shade for me. I had been to the other counters before that at Selfridges, but was not satisfied as I wasn't attended very well. One think that stood out for me was that this was on a busy Saturday when despite the rush, both Dami and Louisa helped with 100% dedication, thereby being true champions of the brand, as a result I am a fan of CT now.

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